At Hotel Nikko Himeji, we believe that sincerely engaging with our guests and meeting their trust and expectations is essential to providing a high level of satisfaction.

At the same time, we recognize that certain demands or behaviors from guests may exceed reasonable standards. Such conduct may include actions that undermine the dignity of our employees, such as abusive language, violence, or sexual harassment. These behaviors seriously undermine the working environment and will not be tolerated.

To respect and protect the dignity and well-being our employees, Hotel Nikko Himeji will respond to such demands or behaviors with sincerity, while maintaining a firm and appropriate stance. In such cases, the hotel may refuse service or take other appropriate measures, including involving management or relevant authorities, as deemed necessary.

If any such conduct occurs, employees are encouraged to report the matter to the management team or relevant supervisors. Upon receiving a report, the hotel will respond in an organized and appropriate manner.